Frequently Asked Questions
Quickly find answers to your questions about orders, shipping, returns, payments, sizing, and much more.
Sahareye is more than just an online store — it’s a marketplace dedicated to Moroccan brands, created by a woman for women. We celebrate ethical and conscious fashion, showcasing Moroccan craftsmanship through a curated selection of designers rooted in both modernity and tradition.
Sahareye does not create its own collections. We carefully select Moroccan brands that share our values of quality, sustainability, and creativity. It is truly a showcase of Morocco’s fashion and craftsmanship heritage.
Products & Manufacturing
We work exclusively with ethical Moroccan brands that follow a slow fashion approach: choosing natural materials, producing responsibly, and respecting both the artisanal pace and the women and men who handcraft each piece.
All the creations offered on Sahareye are made in Morocco, in workshops that preserve a tradition of exceptional craftsmanship. Each piece reflects Moroccan heritage, reinterpreted with a modern touch.
True to a slow fashion philosophy, our brands produce in small quantities. This ensures the authenticity of each creation and helps combat fast fashion.
Each brand has its own availability. We recommend checking the size guide and contacting us if you’re unsure.
Order & Delivery
Sahareye offers international shipping to help Moroccan brands shine beyond borders. Delivery times and costs vary depending on the destination.
Once your order has been shipped, you will receive a tracking email. You can also track its progress directly from your personal account on our website.
Returns are accepted under certain conditions: you have 3 days (in Morocco) or 7 days (international) after receipt to return an item that is unworn, unwashed, and with its original tag attached."
Once confirmed, orders are quickly prepared for shipping. If you need to make a change, please contact us as soon as possible and our team will do its best to accommodate your request.
Some limited-edition pieces are available for pre-order. The production time is specified on each product page, this is our way of supporting responsible, made-to-order fashion.
Payment
We accept Moroccan and international bank cards, as well as cash on delivery for customers based in Morocco.
Benefits & Loyalty
Bientôt, vous pourrez offrir une carte cadeau Sahareye pour permettre à vos proches de découvrir l’univers de la mode éthique marocaine à leur rythme.
Our newsletter subscribers and loyal customers get exclusive access to certain pre-launch collections, limited collaborations, and private events.
Subscribe to our newsletter to receive our latest updates: new brands, Moroccan designers to discover, exclusive collaborations, and private events.
Partnerships & Referrals
Absolutely! We’re always looking for new committed Moroccan brands. Write to us at hello@sahareye.com to share your favorites with us.
If you are a Moroccan brand that values craftsmanship, ethics, or contemporary design, you can fill out the 'Join the Adventure' form or contact us at hello@sahareye.com.
Customer Service
Our team can be reached at any time by email at hello@sahareye.com or through our contact form. We are committed to responding within 48 hours.
To ensure better tracking and traceability of each request, we prioritize communication via email and our Instagram account. This allows us to remain responsive and efficient.
Support & Availability
Our customer service is available Monday to Friday, from 9 a.m. to 5 p.m. (GMT+1).
Need help with a product, delivery, return, sizing, launch date, or any other question? We’re here to assist you every step of the way.
For a quick response, you can email us at hello@sahareye.com or contact us directly on Instagram: @sahareye.official.
